Business Brokers Serving the Accommodation and Hospitality Sectors

Tourism Brokers...

Working Together

National Coverage

Phone 1300 512 566

email us
   

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About this Privacy Policy

Tourism Brokers & Tourism Brokers (QLD) trading as Tourism Brokers is committed to respecting your right to privacy and protecting your personal information.

We are bound by the Privacy Act 1988 (Cth) (Act)

We are also required by Legislation to have this policy and meet certain standards. The policy is a pro forma requirement and one we will do our utmost to implement as far as practical, but please be conscious the wording is a requirement and covers a lot of areas we are not normally involved with.

We will ensure that all officers, employees and subcontractors are aware of and understand Tourism Brokers & Tourism Brokers (QLD)’s obligations as well as their own obligations under the Act. We will achieve this through the provision of training and through maintaining and implementing internal policies and procedures to prevent personal information from being collected, used, disclosed, retained, accessed or disposed of improperly.

This Policy applies to all your dealings with us, whether in person, or via telephone, email, correspondence or our website. 

The purpose of this Policy is to:

·     Give you a better and more complete understanding of the kinds of personal information we collect and hold;

·     Clearly and concisely communicate how and when we collect, disclose, use, store and otherwise handle personal information;

·     Inform you about the purposes for which we collect, hold, use and disclose personal information;

·     Provide you with information about how you may access your personal information, and seek correction of your personal information;

·     Provide you with information about how you may make a complaint, and how we will deal with any such complaint;

·     Advise you of the circumstances in which we are likely to disclose personal information to overseas recipients; and

·     Enhance the transparency of our operations.

For the purpose of this Policy, the following terms will have the following meanings, as attributed to them by section 6 of the Act:

 

Health information means:

(a)     Information or an opinion about:

(i)       The health or disability (at any time) of an individual; or

(ii)     An individual’s expressed wishes about the future provision of health services to him or her; or

(iii)    A health service provided, or to be provided, to an individual;

that is also personal information; or

(b)     Other personal information collected to provide, or in providing, a health service; or

(c)     Other personal information about an individual collected in connection with the donation, or intended donation, by the individual of his or her body parts, organs or body substances; or

(d)     Genetic information about an individual in a form that is, or could be, predictive of the health of the individual or a genetic relative of the individual.

 

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Sensitive information means:

(a)     Information or an opinion about an individual’s:

(i)          Racial or ethnic origin; or

(ii)        Political opinions; or

(iii)       Membership of a political association; or

(iv)       Religious beliefs or affiliations; or

(v)        Philosophical beliefs; or

(vi)       Membership of a professional or trade association; or

(vii)      Membership of a trade union; or

(viii)     Sexual orientation or practices; or

(ix)       Criminal record

that is also personal information; or

(b)     Health information about an individual; or

(c)     Genetic information about an individual that is not otherwise health information; or

(d)     Biometric information that is to be used for the purpose of automated biometric verification or biometric identification; or

(e)     Biometric templates.

Collection of Personal Information

Whenever you deal with Tourism Brokers & Tourism Brokers (QLD), whether as a current or prospective seller, buyer, lessor or lessee, we will collect personal information in order to provide services to you. We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services we provide or functions we carry out.

The types of personal information we generally collect include but is not limited to:

·     Name.

·     Date of birth.

·     Residential address.

·     Postal address.

·     Email address.

·     Home telephone number.

·     Work telephone number.

·     Mobile telephone number.

·     Your occupation and business address.

·     Financial information including details of your employer, income, name of bank or financial institution.

·     Details of your spouse, de facto, dependent children, and roommates.

·     Details of properties owned by you.

We will not ordinarily ask you to provide sensitive information. However, there may be circumstances where the information provided by you reveals sensitive information. For example:

·     You may require a property with particular features, such as wheelchair ramps. This may reveal health information.

·     In providing details of your spouse or de facto partner, this may reveal sensitive information regarding your sexual orientation.

We will only collect sensitive information in circumstances where:

·     It is reasonably necessary for one or more of the services we provide or functions we carry out; and

·     You consent to the collection of the information; or

·     We are required or authorised by law to collect the sensitive information.

We will, if it is reasonable or practicable to do so, collect your personal information directly from you. This may happen when you fill out a form or when you give us personal information in person, or via telephone, email, correspondence or our website.

Sometimes we will collect personal information from a third party or a publicly available source. For example, we may need to collect personal information from a credit reporting agency, your legal adviser, your past or current employers, your previous lessors or property managers, and tenancy information services or databases.

If we receive personal information that we did not solicit, we will determine as soon as reasonably practicable whether we could have lawfully collected that information as part of our functions or activities. If we are not satisfied that we could have lawfully collected the information, then we will (if it is lawful and reasonable) destroy the information or ensure that it is de-identified. 

You may choose to deal with us anonymously or under a pseudonym where lawful and practical. Where anonymity or use of a pseudonym will render us unable to provide the relevant service or do business, we may request that you identify yourself.

For example, whenever documents are to be submitted to government agencies or financial institutions, it is essential that we record your name accurately. 

Use and Disclosure of Personal Information

Personal information collected by Tourism Brokers & Tourism Brokers (QLD) will ordinarily be used for the following purposes:

·     Assisting you to sell your property.

·     Assisting you to purchase a property.

·     Assisting you to lease a property (either as lessor or lessee).

·     Recording or accessing information at the Titles Registry Office or other governmental agency.

·     Client and business relationship management.

·     Marketing of products and services to you.

In order to achieve the purposes described above, we may disclose your personal information to the persons/organisations described below:

·     In the event that you are a seller or a lessee, we may disclose your personal information to prospective buyers of the property owned or leased by you.

·     In the event that you are a buyer or a lessee, we may disclose your personal information to the sellers of the property you are purchasing or leasing.

·     Your legal advisor(s) and the legal advisor(s) representing the other party(s) involved in your transaction.

·     Your financial institution and/or financial advisor.

·     Insurance providers and brokers;

·     Utility providers and utility connection service providers;

·     Persons or organisations involved in providing, managing or administering your product or service, including independent contractors engaged by us as real estate agents;

·     Tradespeople engaged by us to repair or maintain a property owned or leased by you;

·     Organisations involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including maintaining or upgrading our computer systems.

·     Persons or organisations involved in purchasing part or all of our business.

·     Organisations involved in the payments systems including financial institutions, merchants and payment organisations.

·     The Titles Registry Office or other government agency.

·     The Residential Tenancies Authority.

·     Tenancy information services or databases.

·     Real estate peak bodies.

·     Real estate websites.

·     Police.

We will only use and disclose personal information for the primary purpose for which it was initially collected, or for purposes which are directly related to one of our functions or activities.

We will not disclose your personal information to government agencies, private sector organisations or any third parties unless one of the following applies:

·     You have consented.

·     You would reasonably expect, or you have been told, that information of that kind is usually passed to those individuals, bodies or agencies.

·     It is otherwise required or authorised by law.

·     It is reasonably necessary for enforcement related activities conducted by, or on behalf of, an enforcement body (e.g. police, ASIC, Immigration Department).

Personal information provided to Tourism Brokers & Tourism Brokers (QLD) may be shared with its related companies.  We will take all reasonable and practical measures to keep such information strictly confidential.

In the course of providing services to you, it may be necessary for us to enter your personal information into forms generation software and real estate websites.  Depending on the terms of use of such software and websites, a third party may acquire rights to use or disclose information entered into the relevant forms or websites.

The collection and use of personal information by third parties may be subject to separate privacy policies or the laws of other jurisdictions.

Tourism Brokers & Tourism Brokers (QLD) may transfer your personal information to overseas countries including but not limited to New Zealand in order to perform one or more of our functions or activities.  In these circumstances, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to the information.

Like many other businesses in Australia, Tourism Brokers & Tourism Brokers (QLD) may rely on third party suppliers or contractors to provide specialised services such as web hosting, cloud computing technology and data storage services.  If personal information is provided to these suppliers and contractors in order to enable them to perform the agreed tasks, we will make every effort to ensure that the supplier or contractor handles the personal information in accordance with the Act and the Australian Privacy Principles.  We will also require all suppliers and contractors to provide privacy undertakings and enter into confidentiality agreements. 

There may be limited circumstances in which it is necessary for us to collect a government related identifier such as your tax file number or Centrelink reference number. We will not use or disclose your government related identifiers unless we are required or authorized to do so by law or by a court or tribunal order, or in order to fulfill our obligations to a State or Territory authority.

Marketing our products and services

Tourism Brokers & Tourism Brokers (QLD) may use or disclose your personal information to let you know about products and services which you may be interested in. You can contact us at any time if you no longer wish us to market our products and services to you (see the Contacting Us section for more information).

Accuracy of Personal Information

Tourism Brokers & Tourism Brokers (QLD) will take reasonable steps to ensure that all personal information it collects, uses or discloses is accurate, complete and up-to-date. 

If you believe your personal information is not accurate, complete or up-to-date, please contact us (see the Contacting Us section for more information).

Security

Your personal information may be stored in hard copy documents or electronically. Tourism Brokers & Tourism Brokers (QLD) is committed to keeping your personal information secure and safe.

In addition, we will review the personal information and sensitive information held by us from time to time, ensuring that information which is no longer needed for a purpose for which it was initially collected is destroyed or de-identified. 

Your Privacy on the Internet

Tourism Brokers & Tourism Brokers (QLD) takes care to ensure that the information you provide to us via our website is protected. For example, our website has electronic security systems in place, including the use of firewalls and data encryption.

You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

Access to Personal Information

You may request access to personal information that Tourism Brokers & Tourism Brokers (QLD) holds about you (see the Contacting Us section for more information).

We will acknowledge your request within 1-2 business days of the request being made.  Access will usually be granted within 1-2 business days of our acknowledgment or, if the request involves complex considerations or voluminous photocopying or scanning, within 1-2 business days.  We will let you know which timeframe applies to your request and if any delays are anticipated.

You will need to verify your identity before access to your personal information is granted.

While we cannot and do not charge an “application fee” for you applying to access your personal information, we may charge a fee for actually giving you access to your personal information in your preferred format (where reasonable and possible), which will cover our costs involved in locating and collating information as well as reproduction costs.

Once your request has been processed by Tourism Brokers & Tourism Brokers (QLD), you may be forwarded the information by mail or email or you may personally inspect it at the location where the information is held or another appropriate place. Whenever possible, we will endeavor to make the information available to you in the manner requested by you unless it is unreasonable for us to do so (e.g. if you have asked for the information to be emailed to you, we will endeavor to email the information to you. If the file size would be too large, we may send you the information by hard copy instead of email).

If you are aware that we hold personal information about you that is no longer accurate, complete or up-to-date, please contact us (see the Contacting Us section for more information).

If you request access to your personal information, or if you request that we correct your personal information, we will allow access or make the correction unless we consider that there is a sound reason to withhold the information, or not make the correction.

Under the Act, we may refuse to grant access to personal information if:

·     We believe that granting access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety.

·     Granting access would have an unreasonable impact upon the privacy of other individuals.

·     Denial of access is required or authorised by law or by a Court or Tribunal order.

·     Giving access would be unlawful.

·     The request for access is frivolous or vexatious.

·     Legal proceedings are underway or anticipated and the information would not be accessible by way of the discovery process in those proceedings.

·     Giving access would reveal our intentions in relation to negotiations between us and you in such a way as to prejudice those negotiations.

·     Giving access is likely to prejudice enforcement related activities conducted by, or on behalf of, an enforcement body.

·     Giving access is likely to prejudice action being taken or to be taken with respect to suspected unlawful activity or serious misconduct relating to our functions or activities.

·     Giving access would reveal information in connection with a commercially sensitive decision-making process.

If we do not agree to make a correction to your personal information, you may provide a statement about the requested corrections, and we will ensure that the statement is apparent to any users of the relevant personal information.

If we do not agree to provide access to your personal information or to correct your personal information, we will provide written reasons for the refusal and the mechanisms available to complain about the refusal (see the Complaints section for more information).

Contacting us

You may contact us by mail, email or telephone as follows:

Mail:

32-34 Lamorna Avenue

BEECROFT  NSW 2119

Email: sales@tourismbrokers.com.au

Phone: 1300 512 566

Complaints

If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to Tourism Brokers & Tourism Brokers (QLD) (see the Contacting Us section for more information). 

We will acknowledge receipt of a complaint within 2 business days.   

We will investigate the complaint and attempt to resolve it within 20 business days after the complaint was received.  Where it is anticipated that this timeframe is not achievable, we will contact you to provide an estimate of how long it will take to investigate and respond to the complaint.

If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner on the below details:

Mail: Officer of the Australian Information Commissioner (OAIC)

GPO Box 5218

SYDNEY  NSW  2001

Email: enquiries@oaic.gov.au

Phone: 1300 363 992

Review

This policy is to be reviewed as follows:

·     Annually as a minimum.

·     Following an information security incident.

·     Following significant changes to our systems.

·     Following changes to the relevant State and Commonwealth legislation

Reviews are to examine the appropriateness of the policy taking into consideration corporate, system and compliance requirement changes since the last review was undertaken.

 


  • Attention:  Debbie Nicholson and the Tourism Brokers Team We wanted to express our appreciation...     , 1 June 2017
  • Thank you to David Head at Tourism Brokers for the professional and personal service...     , 19 September 2016
  • To whom it may concern, Recently, I went through the process of purchasing a...     , 16 September 2016
  • If you are thinking of selling your Motel call David Head at Tourism Brokers for...     , 30 August 2016
  • From: Sent: Monday, 9 May 2016 7:54 AM To: sales Subject: A Huge thank...     , 9 May 2016
  • When I decided to list my motel for sale I contacted Peter Gay of...     , 19 April 2016
  • We have just sold our business through Tourism Brokers and the agent Tony Jonhson could...     , 28 March 2016
  • I would like to send a belated thank you to Peter Middlebrook with regards...     , 14 March 2016
  • Tony, It shows the true professional that you are, it's evident why it's absolutely...     , 5 February 2016
  • With reference to Sales Executive Tony Johnson, My wife and I would like to...     , 5 February 2016
  • "... Our early searches were along the east coast then a business associate made...     , 4 December 2015
  • 7TH September 2015 TO WHOM IT MAY CONCERN With heartfelt gratitude for Tony Johnston...     , 14 September 2015
  • Dear Donna I would like to say a few words about Peter Middlebrook who was...     , 5 August 2015
  • Thank you Barry for all your help in making our move to Ibis as easy...     , 23 July 2015
  • From: Rex Reeve Sent: Friday, 17 April 2015 12:57 PM To: donna philpott Subject:...     , 19 April 2015
  • From: xxxx Sent: Sunday, 18 January 2015 6:51 PM To: donna philpott Subject: Re:...     , 19 January 2015
  • The service provided to us by Tony Johnson during our purchase was exemplary, his...     , 29 October 2014
  • From: Deer Park Motor Inn Sent: Tuesday, 21 October 2014 11:26 AM To: donna...     , 22 October 2014
  • Thanks again to the team for a great seminar.  My husband and I both...     , 17 September 2014
  • Hi Donna May I also take this opportunity to thank the Tourism Brokers Team...     , 17 September 2014
  • Thanks again to the team for a great seminar on Friday.  Ian and I...     , 15 September 2014
  • Hi Michael Many thanks for a fantastic seminar over the weekend. Unfortunately I only...     , 14 September 2014
  • Dear Tourism Brokers, We would like to thank Tony Johnson for his genuine honesty,...     , 30 July 2014
  • It is a real pleasure to have this type of feedback and communication. I...     , 16 February 2014
  • David, good morning to you. I hope you had an enjoyable Christmas with your...     , 30 December 2013
  • Thanks for being the best MR broker in Australia. Merry Christmas to yourself & your...     , 24 December 2013
  • We fell in love with the Pages River Caravan Park at Murrurundi, NSW. When...     , 25 November 2013
  • I would like to commend the service provided by Debbie Nicholson during our protracted...     , 18 November 2013
  • We would like to thank you all so very much for all your hard...     , 3 November 2013
  • Your company was far and away the best broker to deal with. Unless we...     , 8 September 2013
  • Hi Reg, You and your team have done a particularly good presentation of our...     , 1 September 2013
  • Hi David, Janet and I would like to thank you for all the hard...     , 18 August 2013
  • Dear David, We would like to sincerely thank you for your work in selling...     , 19 May 2013
  • Just a quick note to thank you for such an informative and enlightening seminar...     , 22 February 2013
  • Thanks for your assistance - you are a class above most others in your...     , 23 December 2012